Appeals and Complaints
Processing Rules
Association of Public Procurement Participants · Edition of June 1, 2026
These Rules define the procedure for receiving, registering and reviewing appeals and complaints submitted to the Association of Public Procurement Participants (AUGZ). AUGZ guarantees objective and impartial review of each appeal within the established timeframes.
1 General provisions
1.1. These Rules define the procedure for receiving, registering and reviewing appeals and complaints submitted to the Association of Public Procurement Participants (hereinafter — AUGZ).
1.2. The Rules apply to all appeals received through the augz.uz website, by email, postal mail and in person.
1.3. AUGZ guarantees objective and impartial review of each appeal within the established timeframes.
2 Types of accepted appeals
AUGZ accepts the following types of appeals:
- Complaints about violations of contract terms in public procurement
- Appeals regarding corruption or abuse in procurement proceedings
- Complaints about violations of tender, auction and competition procedures
- Appeals regarding discrimination of procurement participants
- Technical complaints about electronic trading platforms
- Other appeals related to activities in the field of public and corporate procurement
3 Requirements for the appeal
To register an appeal, you must provide:
- Full name of the applicant
- Contact phone number or email address
- Appeal category
- Detailed description of the situation indicating dates, parties and the nature of the violation
4 Review procedure and timeframes
The appeal is assigned a unique tracking code. The applicant receives confirmation of receipt.
Responsible: AUGZ reception staff
The completeness of documents and compliance of the appeal with these Rules requirements are checked. If necessary, additional information is requested from the applicant.
Responsible: AUGZ reception staff
The appeal is studied by a specialist. If necessary, requests are sent to interested parties.
Responsible: Assigned AUGZ specialist
Based on the review results, a reasoned decision is formulated. If necessary, materials are sent to the Anti-Corruption Agency or other competent bodies.
Responsible: AUGZ management
The applicant is notified of the review results through the contacts provided.
Responsible: AUGZ reception staff
5 Status tracking
5.1. After registration, the appeal is assigned a unique tracking code in the format DXU-ГГГГ-ХХХХ.
5.2. The applicant can track the status of the appeal in real time on the website in the "Appeals" section by entering the tracking code in the corresponding field.
5.3. At each stage, the responsible employee and a comment on the review progress are displayed.
6 Grounds for refusal to review
AUGZ has the right to refuse to review an appeal if:
- The appeal is anonymous and does not contain contact information for a response
- The appeal contains offensive language or threats
- An appeal on the same issue has already been reviewed and a response was sent
- The subject of the appeal is not within AUGZ's competence
The applicant is notified of the refusal to review with reasons stated.